CUSTOMER CARE

Here at Aswad Collection we pay a lot of interest in providing the best for our customers. We use good quality, breathable fabric that our customers will feel comfortable wearing all day long. We promise to provide great customer care to all our customers.

Have any questions or concerns? 

We’re always ready to help!

 

 

 

We aim to respond within 24 hours.

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RETURNS & EXHANGES

We currently do not accept any returns or exchanges for hygiene purposes. We aim to ensure all our items are in good condition but If in a unlikely event you recieve a damaged item, please let us know immediately by contacting us on our email using our Contact Us link and we will be happy to replace it. The Item should be unworn and in its original packaging.

FAQ

Do you provide International delivery?

 

Yes, we ship worldwide.

How are shipping costs calculated?

 

We aim to keep shipping costs as low as possible. All orders are dispatched using Royal Mail services. Shipping charges are calculated based on the destination, size and weight of your order.

 

Will I receive a custom charge?

All international orders are classed as gifts to avoid any unnecessary custom charges. If you are subjected to any customs duties or charge they must be borne by the recipient. We have no control over these charges and cannot predict what they may be.

Can I cancel my order?

 

Once a order has been placed we cannot cancel the order.

How do I track my order?

 

 Tracking numbers are available on request.

 

Has my order been shipped?

 

All orders placed before 3pm are processed and will be shipped out on the same day. Any orders placed after 3pm will be processed and shipped the next working day.

The item I want is out of stock?

 Highly popular items may temporarily run out of stock. Our stock is continuosly updated, if you would like to be added to our notifcation list please send us a message with your email address and we will notify you once the items are back in stock. 

How often do we restock items?

 

We aim to restock items as soon as possible.